Wells Fargo Bank, N.A. Cardholders

Find answers to questions about your credit card account, billing statements, payments, managing your account online, and contacting us.

My credit card account

ExpandWhy did I receive a credit card?

ExpandIs this a one-time loan?

ExpandWhat is the difference between this card and a general-purpose credit card?

ExpandWhere can I use this card?

ExpandAre there additional benefits of this card that I should be aware of?

ExpandWhen do my promotional terms end?

ExpandWhat does Regular Terms mean, and when does it apply?

ExpandHow do I request a credit limit increase?

ExpandWhy is my account closed?

ExpandWhy did I get a call about my account?

ExpandWhat should I do if I suspect fraudulent charges on my credit card account?

ExpandWho do I contact if my card has been lost or stolen?

ExpandWho do I contact if I didn't apply for this credit card?

ExpandHow do I find my available credit, account balance, or credit limit?

ExpandHow long will my account remain open if I have paid off the balance and have not had any transactions for an extended period of time?

My monthly billing statement

ExpandWhen will I receive my first billing statement?

ExpandWhy didn't I receive my billing statement?

ExpandCan I stop receiving paper statements in the mail?

ExpandHow can I get my statements online?

ExpandWhat if I have questions reading my statement?

ExpandWhy am I getting my bill from Wells Fargo?

ExpandHow can I receive my statement in Spanish or Braille?

Making my payment

ExpandWhat payment options are available?

ExpandHow do I make payments online?

ExpandHow do I set up automatic payments?

ExpandHow long should I allow for my payment to reach you?

ExpandWhat happens if my payment is late?

ExpandCan I change my payment due date?

ExpandCan I pay ahead on my account?

ExpandHow is my payment applied?

ExpandCan I pay off my credit card account early without a pre-payment penalty?

ExpandCan I pay my bill with another credit/debit card?

ExpandCan I make a payment from more than one bank account?

Managing my account online

ExpandWhat is Wells Fargo Online?

ExpandHow do I sign up for Wells Fargo Online?

ExpandCan I use the same account that is set up for other Wells Fargo products?

ExpandWhat can I do through Wells Fargo Online?

ExpandHow can I manage my automatic payments?

ExpandWhen will my automatic payment be debited from my bank account?

ExpandWhat if I forgot my username or password?

ExpandHow can I check my payment due date, balance, available credit, and other important account information?

ExpandHow do I update my personal information?

Contacting us

ExpandWho should I contact if I have additional questions about my account?

ExpandWho should I contact if I need technical assistance?

1. You must be the primary account holder of an eligible Wells Fargo consumer account with a FICO® Score available, and enrolled in Wells Fargo Online®. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier's message and data rates may apply. Eligible Wells Fargo consumer accounts include deposit, loan, and credit accounts. Other consumer accounts may also be eligible. Contact Wells Fargo for details.

Please note that the score provided under this service is for educational purposes only and may not be the score used by Wells Fargo to make credit decisions. We may use other FICO® Score versions and other information when you apply for credit. There are many factors that Wells Fargo looks at to determine your credit options; therefore, a specific FICO® Score or Wells Fargo credit rating does not necessarily guarantee a specific loan rate, approval of a loan, or an automatic upgrade on a credit card.

Wells Fargo and Fair Isaac are not credit repair organizations as defined under federal and state law, including the Credit Repair Organizations Act. Wells Fargo and Fair Isaac do not provide credit repair services or advice or assistance with rebuilding or improving your credit record, credit history, or credit rating.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

2. Online Statements require Adobe® Acrobat® PDF reader. For credit card accounts, Online Statements are available to view and download for up to 2 years. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier's message and data rates may apply.